General conditions of sale

Please read these conditions carefully

.

These General Conditions of Use, Terms of Sale and Privacy Policy, regulate the use of the website, "www.PlanetaHuerto.es", of which PLANETA HUERTO S.L.U. is the owner.

PLANETA HUERTO S.L., (hereinafter PLANETA HUERTO) is a Spanish limited liability company with registered office at Av. de la Industria 21-23 (Pol. Canastell), 03690 San Vicente del Raspeig (Alicante), Spain, registered in the Mercantile Registry of Alicante, in Volume 2085, Book 0, Folio 21, Section 8, Sheet 21, with Entry 1 dated 20/01/1998, with CIF number B53241998.

These Terms and Conditions establish the rights and obligations of all PLANETA HUERTO users, in relation to the products and services we offer through our website. products and services we offer through our website "www.PlanetaHuerto.es", (hereinafter the "Store").

1. Obligations of the User.

2.

1.1 The User undertakes, in general, to use the Store, to purchase the Products and to use each of the services of the Store diligently, in accordance with the law, morality, public order and the provisions of these Terms and Conditions, and must also refrain from using them in any way that may prevent, damage or impair the normal operation and enjoyment of the Store by the Users or that could damage or cause damage to the property and rights of PLANETA HUERTO, its suppliers, Users or in general any third party.

2. Products and Services.

2.1 PLANETA HUERTO reserves the right to decide, at any time, the Products offered to Users through the Store. In particular, PLANETA HUERTO may at any time add new Products to those offered or included in the Store, on the understanding that unless otherwise provided, such new Products will be governed by the provisions of these Terms and Conditions. Also, PLANETA HUERTO reserves the right to stop providing or facilitating access and use at any time and without notice of any of the different types of Products offered in the Store.

2.2 The Products included in the Shop shall correspond as closely as possible to the Products actually offered. The prices indicated in the Shop are in Euros and include VAT, unless otherwise indicated.

2.3 This merchant agrees not to permit any transaction that is illegal, or is deemed by the credit card brands or the acquiring bank, that may or has the potential to damage the goodwill of, or negatively influence them. The following activities are prohibited under the programs of the card brands: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards. PLANETA HUERTO reserves the right to cancel or refuse any order from a User-Customer with whom it has a dispute regarding the payment of a previous order.

In addition, the sale of alcoholic beverages to persons under 18 years of age is also explicitly prohibited.

2.4 Orders placed on the Internet through www.planetahuerto.es involve contractual data between the User-Customer and the store that will be confirmed and collected by both parties prior to shipment.

2.5 PLANETA HUERTO undertakes to accept orders in accordance with the terms of the general conditions of sale set forth herein. The User-Customer declares to know and accept these general conditions of sale before confirming their orders. Confirmation of an order therefore implies acceptance of these General Conditions of Sale. Unless proven otherwise, the data recorded by the store constitute proof of all transactions made between PLANETA HUERTO and its customers.

3. Procedure and Method of Payment of the Products.

4.

3.1 Within a maximum period of twenty-four (24) hours, PLANETA HUERTO will send an email to the User, confirming the purchase. This email will assign a reference code of the purchase, and will detail the characteristics of the Product, its price, shipping costs and the details of the different options to make the payment of the Products to PLANETA HUERTO. of the Products to PLANETA HUERTO.

3.2 The User who purchases a product through the Store must make the payment through the payment systems specifically detailed in the Store.

3.3 PLANETA HUERTO will file the electronic documents in which the contract is formalized, sending a copy to the User once the purchase has been made. The contract will be made in the Spanish language.

3.4 The order confirmation sent by PLANETA HUERTO is not valid as an invoice, only as proof of purchase. The user can download the invoice from his account or request a company invoice. The user may also request that it be sent by e-mail.

4. Return Policy.

All products purchased on "www.PlanetaHuerto.es" can be returned and refunded through your account, by clicking on "Return", within the first 15 calendar days from receipt of the order, provided that you inform us of your intention to return the product/s purchased and the rest of the conditions set out in this section are met. Here you can download a model of withdrawal that you can send us.

Planeta Huerto will arrange a pick-up with the transport company for the products you wish to return.

Right of withdrawal:

In the event that the return or exchange is unrelated to a defect or error in the product, we accept returns within 15 calendar days from the date of receipt.

The refund of the value of the goods will be made once we check in our warehouse the good condition of it. The customer must assume the return shipping costs of €4.95* for domestic shipments. Except Prime customers who have free returns for products over 19.95€.

* There are occasions in which the cost of the return varies for reasons of weight and/or volume of the product. You will be informed during the return process.

We will process the collection of the items (the transport company will come to pick it up) and, once here, and we check that everything is correct, we will make the payment of the amount minus the return costs, in the same payment method used to make the purchase.

PLANETA HUERTO shall make refund of the amount must be made, as indicated by Law 3/2014 of 27 March, on the management of trade article 107, without undue delay and, in any case, before 14 calendar days have elapsed from the date on which the goods have been returned. The refund of the money is to be made by the same means of payment used for the initial transaction.

2. Damaged products

In the event that the return is due to the product being damaged or broken due to transport, please contact us as soon as possible so that we can process the credit of the products. No costs will be charged to the customer.

3. Incorrect products

If the return is due to the fact that the product received is not the one requested, a return or exchange can be made within the first 15 calendar days from the date of receipt. However, it should be communicated as soon as possible in order to process the exchange for the correct product. The customer does not have to pay return costs.

4. Products with incorrect/incomplete information

.

In the event that the return is due to the fact that the product received does not conform to the information indicated on the website, a return or exchange can be made within the first 15 calendar days from the date of receipt. However, it must be communicated as soon as possible in order to process it. The customer does not have to pay return costs.

5. Defective products or non-conformity of contents and services

5.

In case of defective products, content or, where appropriate, digital services, PLANETA HUERTO will proceed, in accordance with the provisions of art. 117 of the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, with the correction of such lack of conformity, price reduction or termination of the contract, as appropriate and depending on the conditions of the product, responding itself or through the supplier/distributor/manufacturer, steps that will be free for the consumer and user.

The product warranty has a term of three years from delivery in the case of goods or two years in the case of digital content or services. For products purchased on or after January 1, 2022, those for private use will have a three-year warranty and those for professional use will have a two-year warranty. For products purchased before January 1, 2022, the warranty will be governed by the terms previously in force.

The warranty does not cover damage resulting from misuse, exposure to adverse weather conditions, exposure to excessive heat, improper installation, assembly and placement, physical or chemical abuse, or damage caused by improper care and maintenance.

Second-hand and/or reconditioned products will have a 1-year warranty.

Second-hand and/or reconditioned products will have a 1-year warranty.

6. Products used

Return of used and/or manipulated products will not be accepted..

How do I get my money back?

When I get my money back?

When I get my money back?

The reimbursement of the amount will be made in the same card or PayPal account in which the order was paid. In the case of payment by bank transfer you will be asked for the account number and IBAN in order to make the credit. We may withhold reimbursement until we have received the goods or until you have provided proof of return of the goods, whichever condition is met first. You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Special cases.

  • 1. In the purchase of footwear and clothing, a return may be made provided that it has not been used and is in the same condition as it arrived. It must contain the original packaging and tags. A photograph must be provided.

  • 2. In the event that the customer rejects the goods once here will be refunded the amount of the products. products. PLANETA HUERTO reserves the right to charge the return costs to the customer.

  • 3. Intimate use products do not accept exchanges and/or returns as indicated in article 103 of Law 3/2014, of March 27.

  • 4. Fresh and/or refrigerated food products (fruit, vegetables, meat, meat, dairy products, vegan products, etc.) as well as living beings (plants, worms) cannot be returned.

  • 5. No returns will be accepted for products that require installation and have already been performed. No returns will be accepted for products that require installation and have already been performed.

  • 6. Return of used and/or manipulated products will not be accepted.

* Plants and trees are living beings, so the shades of leaves and flowers, as well as their sizes may vary among different specimens and time of the year. The size indicated in the title and the live plants data sheet is indicative. It is an approximate height calculated by averaging the height of several specimens. As living beings, each plant has its own shape and growth rate and, therefore, the measurement cannot be taken as exact, some plants that have flowers and/or fruits may not have them at the time of purchase. Since flowering or fruit production is seasonal, it may be the case that the time of purchase does not coincide with these periods of flowering or fruiting, which does not imply that the plant has any defect or deficiency.

Customer Service

.

5.1 For any incident, claim or exercise of their rights, the User may send an email to the address ayuda@planetahuerto.es or call 966 371 130.

6. Home Delivery Service.

6.1 The territorial scope of sales through the Store is exclusively for the areas indicated on the page, so the delivery service will only be for that territory. The Products purchased through the Store will be sent to the delivery address indicated by the User once payment has been verified, the maximum delivery time being thirty (30) days established by default in the Law unless otherwise specified at the time of purchase.

Shipments are delivered to the address indicated by the user in the purchase process. Deliveries to post office boxes are not allowed. If the order is large or heavy, the carrier will deliver to the doorway or, failing that, to the lowest floor. The fact that an additional "weight surcharge" is charged does not imply that it will be delivered to your home if it is bulky. your home if it is bulky. It is simply a special charge for transporting it.

6.2 The cost of shipping is not included in the price of the Products. At the time of purchase of the Product, the User will be informed of the exact cost of shipping and other additional costs that may arise.

Intellectual and Industrial Property

.

7.1 The User acknowledges that all elements of the Store and each of the Products, the information and materials contained therein, the trademarks, the structure, selection, arrangement and presentation of its contents, and the computer programs used in connection with them, are protected by intellectual and industrial property rights of PLANETA HUERTO itself or of third parties, and that the General Conditions do not grant the User any rights other than those specifically contemplated therein with respect to such intellectual and industrial property rights.

7.2 Unless authorized by PLANETA HUERTO or, where appropriate, by third parties holding the corresponding rights, or unless it is legally permitted, the User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, distribute, rent, rent, lend, make available, or allow access to the public through any form of public communication of any of the elements referred to in the preceding paragraph. The User shall use the materials, elements and information accessed through the use of the Store only for their own needs, agreeing not to make any direct or indirect commercial exploitation of the materials, elements and information obtained through the same.

7.3 The User must refrain from circumventing or manipulating any technical devices established by PLANETA HUERTO or third parties in the Store.

Data Protection

.

In order to guarantee and protect the privacy and confidentiality of the personal data of the users of our website and to protect their privacy, we have drafted, in accordance with current legislation, the Privacy Policy.

The terms contained therein and especially the duty of confidentiality shall be binding on all internal or external personnel who work or may work with us and who have access to the data you provide, either while browsing our website, by using our forms or during the recruitment or provision of services.

We reserve the right to modify the content of this Privacy Policy, in order to adapt it to new legislation or jurisprudence, as well as to reports or opinions issued by the Spanish Data Protection Agency or the Article 29 Working Group.

In the event that we are going to use the personal data of Users, Potential Clients or Clients in a manner different from that established in the Privacy Policy in force at the time you provide us with the data; or in the event that we are going to use them for purposes other than those indicated at the time you provide us with your data, we will make every effort to contact you as the affected party, to inform you and obtain your consent again. Otherwise, we will not use the data for different purposes.

We advise Users to review the present text each time they access our website to make sure of the purposes and uses we can make of their data.

The Privacy Policy will be part of and will be permanently linked to the provisions of our Legal Notice, the Legal Conditions of the contracted service and our Cookies Policy.

We will at all times indicate the date of the last update of the Privacy Policy so that Users are aware of the actual content that applies to them and the date of the last revision.

PLANETA HUERTO, S.L. hereby states that this Privacy Policy is adapted to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter GDPR).

In accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC ("GDPR"), you are hereby informed that, should you select the Aplazame deferred payment service, your name, surname, ID or NIE, e-mail address, billing and delivery address and the product you wish to purchase and its price will be transferred to APLAZAME, S.L. (hereinafter "APLAZAME"), domiciled in Madrid (28020), Calle Tiziano, 5, N.I.F B-87.074.977, so that APLAZAME can process the financing request and, if necessary, analyze, evaluate and manage the loans that you as a user request, in accordance with its data protection policy, which can be found at https://aplazame.com/legal/privacy-policy/.

At any time, you may exercise your rights of access, rectification, deletion, opposition, portability and limitation of the data that correspond to you as a user, by sending a communication to arco@aplazame.com.

If you participate in a sweepstakes conducted by PLANETA HUERTO S.L.U. and you are a winner, your data (name, address and contact telephone number) will be transferred to the manufacturer/supplier (if necessary) for the shipment of the prize with the sole purpose of being able to carry out the shipment of the sweepstakes. I leave it done on web

9. Passwords.

9.1 PLANETA HUERTO will facilitate the use of personal passwords to the user who registers as such on the Website. These passwords will be used to access the services provided through the Website. The user must keep the passwords under his sole responsibility in the strictest and absolute confidentiality, assuming, therefore, any damages or consequences of any kind arising from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user. The User undertakes to notify PLANETA HUERTO immediately of any unauthorized use of his/her password, as well as access by unauthorized third parties.

10. Cookies

.

10.1 PLANETA HUERTO uses cookies to improve its services, facilitate navigation, maintain security, verify the identity of the User, facilitate access to personal preferences and track your use of the Store. Cookies are files installed on the hard drive of the computer or in the memory of the browser in the folder preconfigured by the operating system of the User's computer to identify him/her.

10.2 If the User does not want a cookie to be installed on its hard disk, it must configure its Internet browser not to receive them. Likewise, the User may freely destroy cookies. If the User decides to disable cookies, the quality and speed of service may decrease and even lose access to some of the services offered in the Store.

Conflict resolution

.

EUROPEAN PLATFORM FOR E-COMMERCE DISPUTE RESOLUTION.

Conflict resolution.

We inform consumers that the Online Dispute Resolution Platform ("ODR Platform") is operational for all European Union countries, including Spain.

In the case of Spain, the European Commission has designated the European Consumer Center attached to the Spanish Agency for Consumer Affairs, Food Safety and Nutrition, as the platform's contact point, to assist and support the submission of complaints through the platform.

Since the entry into force of Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution in consumer matters and Regulation 524/2013 of the European Parliament and of the Council, we are obliged to inform about the existence of the platform to our buyers. Hence, we inform our Users that in case of any dispute with PLANETA HUERTO consumer, there is a new European, simple, multilingual and accessible procedure for the resolution of the same.which consists of the following:

The consumer must access this platform and complete the online complaint form. Once completed, the form will be sent from the same platform. The claim will be sent to PLANETA HUERTO, who will propose to the consumer an alternative dispute resolution entity. Once the consumer and the seller agree on the mediation entity that will resolve their conflict, the platform will send the claim to the chosen entity.

The mediation entity will deal with the case electronically and propose a solution within 90 days at the latest."

The mediation entity will deal with the case electronically and propose a solution within 90 days at the latest."

12. Curriculum

For the purposes of the provisions of current legislation on data protection, the data of your curriculum that you provide us, are essential for the processing of the application and, its holders consent that their personal data and curriculum, including the email address, which are provided are incorporated into the file for which PLANETA HUERTO is responsible, in order to study and/or execute the present application and for the study and personalized or segmented analysis of the same. The personal data provided will be used for the purpose, in the manner and with the limitations and rights granted by Law 15/1999, of Protection of Personal Data. The holder may exercise free of charge the rights of opposition, access and information, rectification, cancellation of their data and revocation of their authorization without retroactive effect, acting as indicated in this section.

Comments and suggestions

We welcome your comments, complaints and suggestions. We kindly ask you to send us such comments or suggestions through our mail ayuda@planetahuerto.es